CRS Indonesia is seeking a Monitoring, Evaluation, Accountability and Learning (MEAL) Project Officer

 About CRS

Catholic Relief Services is the official international humanitarian agency of the Catholic community in the United States. CRS works to save, protect, and transform lives in need in more than 100 countries, without regard to race, religion or nationality. CRS’ relief and development work is accomplished through programs of emergency response, HIV, health, agriculture, education, microfinance and peacebuilding.

CRS programs in Indonesia, Timor Leste, the Philippines, Federated States of Micronesia (FSM) and the Pacific constitute the East Asia and the Pacific sub-regional hub with overall leadership from the Sub-regional Country Representative (CR). The Sub-region encompasses some of the most disaster-prone countries in the world.


CRS Indonesia is seeking a Monitoring, Evaluation, Accountability and Learning (MEAL) Project Officer (Job Code: MEAL KUATfor the Urban Communities for Resilient Action (Komunitas Perkotaan Untuk Aksi Tangguh - KUAT) funded by USAID/Bureau for Humanitarian Assistance (BHA) and implemented by a consortium comprising Miyamoto International, Inc, CRS Indonesia and Wahana Visi Indonesia. The project seeks to reduce the lives lost, people injured, property damaged, and overall social and economic disruption from natural disasters in Greater Jakarta, by increasing the DRR and resilience awareness and preparedness of households and communities in high-risk urban and peri-urban villages, while boosting the capacity and coordinated engagement of public and private sector actors as key partners in DRR and resilience in Indonesia.


Job Summary:

You will be responsible for implementing MEAL activities for the Urban Communities for Resilient Action (Komunitas Perkotaan Untuk Aksi Tangguh - KUAT). The MEAL Officer will be work with the project team and MEAL staff/advisors to develop the project MEAL plan and is responsible for the day-to-day implementation of the MEAL plan for the project. The project is designed to leverage existing CRS and partner programming and approaches to expand interventions in the sectors disaster risk reduction policy and practice, shelter and settlements, and economic recovery and market systems. The MEAL Officer’s role includes but is not limited to:  the development standardized data collection tools and database systems, frequent data collection, verification of results reported, analysis and presentation of findings and project progress, implementation of project accountability strategies, and the provision of feedback to partners. The MEAL Officer will ensure that systems are in place to measure programs’ impact and progress, and that data is readily available to be used as a foundation for programmatic adjustments and evidence-based decision-making.


Roles and Key Responsibilities:

Tool and System Development and Implementation

1.      With guidance from Program Manager and MEAL Senior Project Officer, participate in the development and standardization of DRR/livelihood, gender and protection-sensitive forms and tools to collect data on project indicators, results, effects and impacts (Simple Measurement of Indicators for Learning and Evidence-based Reporting, also known as SMILER).

2.      Develop data flows, reporting maps and templates to ensure the appropriate information arrives to the right program staff in a timely and efficient manner.

3.      Assist in developing digital data collection systems, where appropriate.

4.      Manage project r feedback and complaint response mechanism (FCRM), including logging and recording the feedback and referring the feedback to implementing partners as appropriate, and tracking the feedback status for record closure or follow up if any required.

5.      Train and support relevant partner staff on the use of MEAL tools and management of data flow.

6.      Ensure that all project monitoring arrangements comply with CRS MEAL Policies and Procedures, project and donor requirements.

Collection, Review and Analysis of Monitoring Data

1.       Conduct regular field visits to monitor the implementation of program activities.

2.       Systematically collect data or support data collection from this program activities, including feedback from communities.

3.       Validate all collected data, to ensure it is accurate and of the highest quality.

4.       Analyze data collected.

5.       Ensure all data is recorded in relevant project databases in a timely and accurate manner.


1.       Produce timely MEAL reports and updates, as required.

2.       Write success stories and lessons learned, as required.


Evaluation and Accountability

1.       Participate in all aspects of evaluations, which includes but is not limited to: planning and arranging logistical arrangements for data collection, leading the selection of sites to be visited, attending tool training workshops, leading quantitative, qualitative and participatory data collection efforts in the field, supervising the execution of field studies and ensuring the reliability and validity of data collected therein.

2.       Identify methods through which beneficiaries can be more involved in defining program success indicators, and monitoring program progress management of collective communication approaches, working with program staff to ensure these are used effectively

Partner Support

1.       Conduct regular visits to project partner offices and sites.

2.       Review data collection systems implemented by partners, to ensure rigor and appropriateness of practices.

3.       Lead formal training events for partner MEAL staff, to enhance their capacity for sound MEAL implementation.

4.       Accompany and mentor partners after MEAL trainings, to ensure knowledge retention and address concerns which may emerge.


Basic Qualifications

·       Bachelor’s degree in the social sciences or other related fields required.  A Master’s degree in relevant field is an advantage.

·       Minimum of three years’ experience in M&E work.

·       Experience with digital data collection preferred.

·       Experience working with affected beneficiaries, local and national government officials.


Required Languages – Proficiency in English and Bahasa Indonesia


Travel – Must be willing and able to travel up to 30% of the time in Greater Jakarta.


Duty Station - This position will be based in Jakarta. However, in the event of a disaster where CRS launches an emergency response, all CRS staff will be required to support the response and may be deployed to the response areas as necessary.


Knowledge, Skills and Abilities

·       Analysis and problem-solving skills with ability to make sound judgment.

·       Good relationship management skills and the ability to work closely with local partners.

·       Proactive, results-oriented and service-oriented.

·       Attention to details, accuracy and timeliness in executing assigned responsibilities.


Preferred Qualifications

·       Excellent understanding of local NGOs and government system, with knowledge and appreciation of the vision and mission of CRS.

·       Knowledgeable in participatory development processes.

·       Acceptance of cultural differences among the target communities.

·       Experience monitoring projects and collecting relevant data.

·       Proficient using MS Windows and MS Office packages (Excel, Word, PowerPoint), understanding of basic statistics preferable.

·       Experience with electronic data collection software and systems.

·       Highly skilled in developing monitoring and evaluation forms.


Agency-wide Competencies (for all CRS Staff)

These are rooted in the mission, values, and guiding principles of CRS and used by each staff member to fulfill his or her responsibilities and achieve the desired results.

  • Integrity
  • Continuous Improvement & Innovation
  • Builds Relationships
  • Develops Talent
  • Strategic Mindset
  • Accountability & Stewardship


Supervisory Responsibilities: None


Key Working Relationships:

Internal: MEAL Senior Project Officer, Program Manager, KUAT Senior Project Officers, KUAT MEAL Project Officer, KUAT DRR Officer, Country Manager, Subregional Head of Programs, and Regional Technical MEAL and program advisors.

External: Project’s Prime, Local implementing partners, peer agencies, and local government authorities.


MEAL Competencies (for CRS MEAL Program Staff)


Each staff member in this position is expected to have solid knowledge and ability and can apply the following competencies with minimal or no guidance, in the full range of typical situations, while requiring guidance to handle novel or more complex situations:

·       Monitoring

·       Accountability

·       Learning


In addition, each staff member in this position is expected to have basic knowledge and ability and, with guidance, be able to apply the following competencies in common situations that present limited difficulties:

·       MEAL in Design

·       Evaluation

·       Analysis and Critical Thinking

·       ICT4MEAL

·       Management in MEAL


CRS encourage qualified candidates to apply regardless of religion, race, gender, sexual orientation or disability, all recruitment practice and procedure reflect CRS commitment to protection children and vulnerable adult from abuse.


Only applications that meet the above qualifications will be shortlisted. All applications and CVs should be sent by email to CRS Indonesia at before or by 7 April 2023 with the Job Code and Applicant Name in the subject.   


***Our Catholic identity is at the heart of our mission and operations. Catholic Relief Services carries out the commitment of the Bishops of the United States to assist the poor and vulnerable overseas. We welcome as a part of our staff people of all faiths and secular traditions who share our values and our commitment to serving those in need. CRS’ processes and policies reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.


CRS' talent acquisition procedures reflect our commitment to protecting children and vulnerable adults from abuse and exploitation.

CRS is an Equal Opportunity Employer


"Only short-listed candidates will be invited via e-mail/phone for Interview”