Fauna & Flora International's Indonesia Programme Vacancy: IT Support Officer



Indonesia is unquestionably one of the world’s top biodiversity rich countries and thus a priority for global conservation. The Indonesian archipelago’s 17,000 islands are home to roughly 12% of the world’s mammals, 16% of the world’s reptiles and amphibians, 17% of the world’s birds and 25% of global fish populations.  Fauna & Flora International (FFI) established a formal country programme in Indonesia in 1996 with a Memorandum of Understanding with the Ministry of Forestry. We have since built up an extensive network of partners ranging from forest-edge communities and civil society organisations to government and private business.

People are at the centre of our conservation initiatives. We are at the forefront of efforts to help communities map their community based forests and gain official recognition of their right to manage these areas.   FFI’s innovative approach has catalysed change through a number of flagship programmes in Indonesia, including the community ranger initiative which has transformed former combatants, wildlife poachers and loggers into champions of the environment. We are also pioneering sustainable financing mechanisms through reduced emissions from deforestation and degradation (REDD) initiatives in Aceh and Kalimantan.

Our work in Indonesia is wide-ranging, dealing with issues facing a range of species and habitats utilizing a range of tried and tested, as well as innovative techniques.  For more information, please see the FFI website.


To support the growing of conservation projects, FFI would like to hire an IT Support Officer. The IT Support will be ensuring the smooth day-to-day operation of IT within Fauna & Flora International's Indonesia Programme. He/She will carry out various monitoring, maintenance, and troubleshooting in FFI’s IT systems. The post holder will engage closely with ICT Manager/Assistant in the UK, in proposing solutions, driving implementation, changing and leading continuous improvement within IT areas. S/he will provide first line of support to FFI's Indonesia Programme Office & field offices.

 Expected Joining Date:             ASAP
Duration of Contract:               1 year contract and possible extension            
Location                                    Jakarta and travel to FFI’s project site
Hours of Work                         Full time working hours are Monday to Friday from 9.00am to 18.00 pm, with a one-hour                                                            lunch break                 

Job Description

 Job Title:                                        IT Support Officer

Reporting to:                               Procurement & General Affair Coordinator and HR Manager
Working with:                            The IT Support Manager will work closely with all staff levels in Indonesia and in                                                                            coordination with ICT in UK office

Main Duties:


Provide support to the ICT Manager/Assistant in the UK in delivering an IT management and support provision for Indonesia staff by:

·       Source suppliers of Laptops/PCs – Windows machine only (MAC’s must not be purchased):

Ø  Final approval of any purchase to be obtained from ICT Manager

Ø  Source Laptop/PC’s with Windows 10 Pro operating systems 

·       Software on FFI machines

Ø  Audit all existing users to ensure they have fully licensed, legal software installed on their FFI machines, liaising with the ICT Manger/Assistant for new licenses if/when required

Ø  Comply with FFI Polices & procedure 

Ø  Windows/Office software must be kept up-to-date via Windows automatic updates, to ensure systems works effectively. 

Ø  Purchase/use of cracked software is strictly forbidden

 ·       Email setup for FFI staff

Ø  Employees must not use personal email accounts (e.g. Gmail) for FFI business purposes

Ø  If staff are using non FFI email accounts please notify their Line Manager, and ICT for assistance

 ·       IT support services, to include

Ø  Facilitating set up of existing/new user profiles on laptops and/or desktop computers

Ø  Ensure all users Laptops/PCs are password protected using strong passwords

Ø  Liaise with ICT Manager/Assistant UK for the purchase of fully licensed software (Office, Windows etc.) for all staff

Ø  Install fully licensed software/anti-virus onto user’s machines liaising with ICT.

Ø  All FFI Laptops/PCs must have Webroot anti-virus software installed

Ø  Setting up of new users on the network (if required)

Ø  Installing office Printers

Ø  Ensuring warranty status is up to date on Laptop/PC and renew when required

Ø  Providing IT support to employees, resolving issues where possible

 ·       Database

Ø  Compile all photo, video and any footage into a comprehensive database

Ø  Optimize and Improve current database

  ·       Repairs of Laptops/PC’s

Ø  Any machines sent to ‘repair shops’ for repair must not have cracked software installed by the repair shop

Ø  If a new Hard Drive is installed S/he should contact ICT regarding purchasing new Windows/Software licenses

·       Network

Ø  Assess the Wifi and Network and design the best fit with the office needs.

Ø  Trouble shoot for any problem in the network

Ø  Setting up of new users on the network (if required)


•            Minimum BSc in IT, and 1 years’ experience on managing IT Systems.

•            Experience in providing first-level troubleshooting.

•            Experience working in Microsoft Windows Server system with Active Directory


•            Experience working with basic networking products (Router, Firewall,)

•            Strong results orientation, with the ability to challenge existing mind-sets

•            Fluency in writing and speaking in English.

            Highly developed cultural awareness and ability to work well in an international environment with people from                    diverse backgrounds and cultures
            Experience of solving complex issues through analysis, definition of a clear way forward and ensuring buy-in

How to Apply
 Applications, consisting of a covering letter, a full CV and contact details for two referees (who will not be approached without your permission), Please submit your Application (cover letter and latest CV) by email to:

 In your cover letter, please explain why you feel you should be considered for this post, highlighting your relevant skills, knowledge and experience and how they meet the requirements of the role profile. Please mention your expected salary in your cover letter.

 Please mark your application ‘IT Support Officer”.

The closing date for applications is 30 November 2021. Candidates selected for interview will be contacted by email or telephone by 3 December 2021 at the latest – please specify your preferred method of contact in your covering letter and indicate where you saw this position advertised.  Interviews will be held during the week commencing 7 December 2021

Regrettably, due to limited resources and the high number of applications we receive, we are only able to contact short-listed candidates. If you do not hear from us within four weeks of the closing date, please assume that you have not been successful on this occasion.