Position Title: Call Center Data Officer (6 positions)
The Call Center Data Officer will support activities under the USAID Tuberculosis Private Sector Activity in Indonesia to improve DPPM implementation by helping all the TB National Health Information System (SITB) users in a district, to entry the TB data report / case to SITB to make sure all cases are reported. The Call Center Data Officer is responsible for the day-to-day operation of the call center, improving performance and processes to better support all the SITB users in a district. Responsible for obtaining and reviewing call statistics and data entry on a daily, weekly, monthly, quarterly, and annual bases that will be reported to the Call Center Coordinator.
Location: Jakarta, Indonesia
DUTIES AND RESPONSIBILITIES
· Answering the user’s input, resolving the user’s input, and responding to user’s inputs
· Entry all the data from the user’s inputs in a district to SITB within time limits
· Verifying accuracy and sorting information from the user’s input
· Makes appropriate notations and documentation, and completes the input logs and reports
· Maintaining compliance with policies, procedures, and project targets
· Identify and escalate issues to Call Center Coordinator, if needed
· Provide other technical support as required
· Preparing reports to improve processes to the Call Center Coordinator
· Perform other duties as assigned
REQUIRED QUALIFICATIONS
· Bachelor’s Degree in Management, Administration, Communication, Public Health, or a related field
· Minimum 2 years of experience in the call center space
· Expertise in the technical support area
· Proficiency with the necessary technology, including computers, software applications, phone systems, etc
· Experience in operating WhatsApp Customer Relationship Management software is a plus
· Experience with National TB Health Information System (SITB) is a plus
· Have a polite and professional communication style and strong Interpersonal skills
· High proficiency and accuracy in typing
· Understanding privacy issues and ability to maintain strict user confidentiality
· Knowledge/experience of TB issues, policies, procedures is a plus
· Fluency in written and spoken in Bahasa and local languages
· Proficiency in English is a plus
Preferred Qualifications:
· Indonesian national
· Experience with call center service at national level
Interested candidates please submit your application to FHI 360 career portal below by the latest on September 19, 2021