International Communications Adviser for Developing Crisis/Pandemic Management Framework, Preparedness Plan and Communication Strategy

International Communications Adviser –


Developing Crisis/Pandemic Management Framework, Preparedness Plan and Communication Strategy

The role

This activity will help the Jakarta City Government and TransJakarta prepare a Crisis/Pandemic Management Framework and Communications Strategy to deal with COVID-19 and similar public health and emergency situations.

The aim of this activity is to help TransJakarta enter a new normal for public transport operations which could serve as a model to replicate in other Indonesian cities and by other public transport operators. In the short to medium term, this activity could help TransJakarta prepare for a prolonged health crisis as well as a second wave. In the long term, this activity will serve as a demonstration project for other urban public transport systems in Indonesia.

The advisory team is expected to comprise of the following expertise:

1.          International Public Transport Adviser

2.          National Public Transport Adviser

3.          International Public Health Adviser

4.          International Communications Adviser

5.          National Communications Adviser

6.          National Gender Equality and Social Inclusion (GESI) Adviser

This activity comprises the following two components:

I.           Development of a Crisis/Pandemic Management Framework (CMF) and Preparedness Plan for TransJakarta; and 

II.          Development of a Crisis/Pandemic Communication Strategy for TransJakarta

Development of a Crisis/Pandemic Management Framework (CMF) and Preparedness Plan

Public Transport Adviser(s) and Public Health Adviser will assist TransJakarta in the development of a Crisis/Pandemic Management Framework and Preparedness Plan based on the international best practices, local laws and regulations and lessons learnt by TransJakarta in managing the COVID-19 pandemic. Advisers will incorporate inputs from Gender Equality and Social Inclusion (GESI) advisers to ensure that the framework and plan is inclusive and caters for the needs of all users and focuses on the needs of vulnerable users especially elderly, women and children who may be adversely impacted by Pandemic. Advisers will work closely with TransJakarta counterparts and hold extensive consultation with TransJakarta officials, both frontline and backoffice, and where possible with TransJakarta users to understand their needs, operating environments and prevailing conditions.

Development of a Crisis/Pandemic Communication Strategy

Communication advisers will develop a culturally appropriate communication strategy for internal and external stakeholders following the development of Crisis/Pandemic Management Framework and Preparedness Plan. Internal stakeholders will include different departments and units within TransJakarta while external stakeholders will mainly include users of TransJakarta services. Strategy will ensure appropriate communication needs of old and young users from all socioeconomic backgrounds including the use of traditional and social media platforms. GESI adviser will help to incorporate the needs of vulnerable users to ensure an inclusive approach. 

This role also involves the following key activities:

The International Communications Adviser will work closely with national Communications Adviser. Overall activity will be managed by International Public Transport Adviser. The International Communication Adviser will lead on the Component 2 – Development of a Crisis/Pandemic Communication Strategy for TransJakarta. Key accountabilities will include:

·       Formulate communication protocols for times of crises, including in pandemic emergency, ensuring effective exchange of information, coordination, and decision making

·       Review of TransJakarta’s communication capabilities

·       Establishing Emergency Operations Centre protocols (i.e. identify triggers, procedures, and line of authority)

·       Develop strategies to receive emergency management and reliably sourced public health information such as situation reports and pandemic alerts

·       Identify social inclusion elements to ensure universal reach

·       Develop culturally appropriate information sharing and dissemination protocols for all users

·       Formulate communication strategies for internal and external stakeholders

·       Ensure that consultations, meetings, and decision-making processes include representations of gender

·       Ensure that all key activities consider opportunities to strengthen Gender Equality and Social Inclusion (GESI) outcomes during implementation, and where relevant consider the feasibility of engaging with civil society to enhance these outcomes.

Please copy paste this link to access the Terms of Reference detailing responsibilities and selection:;

About you

You will be a motivated and proactive International Communications Adviser with the right combination of talent, energy and a commitment to technical excellence. You have:


·       10 years’ experience in developing communication strategies for customer focused organisations.

·       Previous experience in developing crisis communications will be preferred.

·       Demonstrated ability to work in a team in a complex, and cross-cultural operating environment.

·       Proven ability to build and maintain relationships with key personnel in government.

·       Strong interpersonal skills and oral and written communication skills in English.

·       Experience of using traditional and social media to engage with the public.

·       Experience with donor processes and procedures preferred.

·       Ability to communicate with a wide range of stakeholders from diverse backgrounds including people with disabilities.

·       Knowledge and understanding of the different needs of different stakeholders such as women, the elderly, people with disabilities and others with special mobility needs.


·       Available to start immediately

Qualified female candidates and candidates from diverse backgrounds are encouraged to apply.


According to DFAT Aid Adviser Remuneration Framework. Based on experience maximum up to A4. Successful Indonesian nationals will be engaged under a local contract in IDR and will be subject to Indonesian employment regulations and tax obligations.   

Why join KIAT?

The Australia Indonesia Infrastructure Partnership (Kemitraan Indonesia Australia untuk Infrastruktur - KIAT) offers meaningful opportunities for each individual member of our team to grow, make an impact and leave a legacy for local communities, globally.

By joining KIAT, you will be part of an environment where you can collaborate with leading experts from diverse backgrounds, access development programs to achieve your career goals, and be challenged to take a global outlook.

How to apply

Applicants must include:

1)      CV

2)     Statement (of up to 1,000 words) addressing the candidate’s skills and experience, and outlining the relevance to the role

3)     Two referee names, position details and contact information

4)     Please apply from the following link :;

Closing Date

The position closes on 7 December 2020

About Cardno

We are a global provider of integrated professional services which enrich the physical and social environment for the communities in which we live and work. Our team of multidisciplinary specialists has more than 70 years’ experience in designing, developing and delivering sustainable projects and community advancement programs.

Notice to recruitment agencies: Please note that Cardno does not accept unsolicited resumes from recruiters or recruitment agencies.

 Cardno is an equal opportunity employer.

Cardno is committed to child protection and safeguarding the welfare of children in the delivery of our international development programs. Recruitment and selection procedures reflect this commitment and may include relevant criminal record checks.

Cardno is committed to Safety and the Prevention of Sexual Abuse and Harassment (PSEAH), Child Protection and bribery prevention. We want to engage with the right people to deliver our client programs. As part of our approach you will be subjected to formal background screening, criminal record checks, employment verification, and periodic compliance checks. All Cardno staff receive safety, compliance and safeguards training and are responsible for contributing to a safer working culture.

Due to the anticipated volume of applications, only shortlisted candidates will be contacted.